Saturday, March 20, 2010

BlackBerry DM for Mac Issues

If you are like me, you might have installed the leaked version of BlackBerry DM for Mac. I was getting the following error:

Persistent store migration failed, missing source managed object model.

After a search, I found a link to a BB forum which contained a link to a KM. The KM resolved the error:

Here's the link: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB19682

Here's the contents of the KM link: ((((I did Option 1))))

"Persistent Store Migration Failed" error message is received when opening BlackBerry Desktop Manager
Document ID: KB19682
Modified Date: 02-25-2010
Document Type: Support
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Contents [show]
Products
BlackBerry® Desktop Software


Environment
BlackBerry® Desktop Manager version 1.0
BlackBerry smartphones
Mac OS
SDR360435
SDR353719


Overview
When opening BlackBerry Desktop Manager after installation, the following error message is received:

Persistent Store Migration Failed,



Cause
Updates from previous versions of BlackBerry Desktop Manager are not supported, and will generate this error message.



Workaround
The following workarounds are available:

Option 1

Navigate to /Library/Application Support/
Delete the BlackBerryDesktop folder.
Empty the Trash Bin.
Restart BlackBerry Desktop Manager.
Option 2

Double-click the BlackBerry Desktop Manager .dmg file to mount the disk image.
Double-click the BlackBerry Desktop Manager Uninstaller to remove BlackBerry Desktop Manager from the Macintosh computer.
Reinstall BlackBerry Desktop Manager on the Macintosh computer.

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